### Q1: What is one easy way to personalize customer interactions using Generative AI in sales?  
### Q2: How can a fintech company implement Generative AI to enhance customer support and what would be a moderate challenge in doing so?  
### Q3: What is a difficult aspect of integrating Generative AI into customer engagement strategies that requires careful consideration?  
### Q4: How can Generative AI be used to tailor marketing campaigns to improve customer engagement in a business context?  
### Q5: What is a moderate example of how customer satisfaction metrics can be automated using Generative AI?  
### Q6: How can businesses leverage Generative AI to enhance customer retention rates, and what challenges might arise?  
### Q7: How can effective communication with customers be enhanced through the use of Generative AI?  
### Q8: What moderate communication skills are necessary to explain the benefits of Generative AI to non-technical stakeholders?  
### Q9: How can a difficult customer interaction be transformed through the application of Generative AI in communication?