### Q1: What is a KPI, and how does it help in measuring business performance?  
### Q2: How would you choose a relevant KPI to measure customer satisfaction for an e-commerce business?  
### Q3: What are the potential consequences of not regularly monitoring KPIs in a business?  
### Q4: How can a company effectively identify its high-level KPIs?  
### Q5: What steps can be taken to ensure that the KPIs selected for tracking progress are SMART?  
### Q6: Why is it important to involve team members from different departments when selecting KPIs?  
### Q7: How can you present KPI results to your team in a way that encourages discussion and feedback?  
### Q8: In what ways can you use KPIs to improve communication across departments within your organization?  
### Q9: What strategies can you employ to create a culture of accountability around KPI performance among your team members?