### Q1: What are the key enhancements that Generative AI brings to conversational AI in chatbots?  
### Q2: How does the ability of chatbots to support multi-turn conversations improve the user experience?  
### Q3: What are the challenges associated with implementing Generative AI in chatbots that may arise during development?  
### Q4: How can businesses leverage the data collected by chatbots to inform their customer service strategies?  
### Q5: In what ways can the integration of Generative AI in chatbots lead to increased customer satisfaction and loyalty?  
### Q6: How might the use of Generative AI in chatbots change the approach to customer service in the long term?  
### Q7: How can effective communication skills enhance the training and deployment of chatbots in an organization?  
### Q8: What role does understanding user sentiment play in improving chatbot interactions and customer engagement?  
### Q9: How can product owners ensure that chatbots communicate in a way that resonates with their target audience?