### Q1: What is a chatbot's primary function in customer interactions?  
### Q2: How can chatbots and virtual assistants improve customer service efficiency in the financial services sector?  
### Q3: What measures should companies take to ensure the security of customer data when using chatbots?  
### Q4: How can implementing virtual assistants impact customer satisfaction in a company like Fintech?  
### Q5: What are some specific challenges Fintech might face when integrating AI tools like chatbots into their customer service?  
### Q6: Can you describe a scenario where a customer interaction could be negatively impacted by a chatbot misunderstanding a query?  
### Q7: How would you communicate the benefits of chatbot integration to your team at Fintech?  
### Q8: What strategies can be employed to train employees on effectively using chatbots in customer interactions?  
### Q9: How can you convey the importance of maintaining a human touch in customer service despite the use of AI tools?