### Q1: What are chatbots and how do they function in the finance sector?  
### Q2: How does the use of chatbots help reduce operational costs in customer service?  
### Q3: In what ways can chatbots provide personalized customer experiences based on user data?  
### Q4: What specific tasks can chatbots assist with in financial services, and how do they improve customer satisfaction?  
### Q5: How have successful implementations of chatbots, like Erica from Bank of America, changed customer engagement metrics?  
### Q6: What challenges might a company face when integrating chatbots into their customer service strategy?  
### Q7: How can you effectively communicate the value of chatbots to stakeholders within your organization?  
### Q8: What strategies can be used to gather customer feedback on chatbot interactions to improve service?  
### Q9: How would you describe the impact of a chatbot on your own customer service experience during a recent interaction?