### Q1: What are some user-friendly AI tools mentioned that can enhance customer engagement?  
### Q2: How does Salesforce’s Einstein utilize AI to provide personalized customer experiences?  
### Q3: What are the key metrics you should track to evaluate the success of implemented AI tools in customer success?  
### Q4: Which generative AI tool would you consider for automating customer service responses, and why?  
### Q5: How can piloting a generative AI chatbot help in assessing its effectiveness before a full rollout?  
### Q6: What strategies can you implement to gather customer feedback on AI tool usage?  
### Q7: How can a mixed approach benefit someone looking to implement generative AI in their customer success strategy?  
### Q8: What challenges might arise from using tools that require minimal coding knowledge, and how can they be addressed?  
### Q9: In what ways can effective communication enhance the training process for your team in utilizing generative AI tools?